December 1, 2013

BC Business Feature 2013

BC Business Feature 2013
Microserve's innovative techniques provide clients with effective IT solutions

Enjoying more than 25 years of steady growth, Microserve's passion for combining knowledge, experience and good old-fashioned service resonates with clients. With offices in Vancouver, Victoria, Calgary and Edmonton, Microserve provides end-to-end IT solutions for all types of organizations from mid-size to enterprise.

"Technology is transforming the way business adapts to changing market conditions. Those that invest in these opportunities are out-pacing those that don't," says Ted Smith, vice president, sales. "Microserve is also adapting to bring new services to market that clients need to meet these new objectives—in addition to our traditional services—allowing clients to focus on what's truly driving their business," he adds.

Flexibility is key to delivering business solutions. Services such as client computing and mobility, video conferencing and IT staffing are available individually or as part of a comprehensive, integrated solution. As a private company working locally in each location, Microserve's structure allows fast, nimble response to clients' opportunities and needs, notes Heather Schaan, director, business development.

"We focus on building successful relationships and doing what's right for customers in the long-term. As the largest independent IT solutions provider in B.C., we believe Microserve is the 'right' size to deliver the best possible service. We provide a breadth of resources and services comparable to national or international competitors while leveraging more local resources."

Accordingly, Microserve's mid-sized clients enjoy the same service provided for decades to enterprise and public sector clients, at mid-market prices. While many companies provide good service, Microserve's client-centric approach marks a key difference. "We always strive to go above and beyond clients' expectations. Our flexibility and ability to respond quickly works well with customers' evolving needs and preferences," explains president Spud Matthews. "After 25 years in business, nothing speaks more to our success in achieving exceptional client satisfaction than our long-term client relationships.

"To be able to be successful while also having a positive community and environmental impact has added to the rewards."

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