• Desktop Management
• IT Procurement
• Technology Lifecycle Management
• Network and Security
• Server and Storage Microsoft Solutions
  Virtualization
  Data Centre
  Storage Services
  Back-up, Archive and Recovery
  
• Help Desk
• Strategic IT Outsourcing Server and Network Management
  Print & Image Management
  
• Managed Services
• Unified Communications and Telephony
• Printer Services
• Videoconferencing
• Applications and Web Development
• IT Recruitment & Staffing
• Cloud Computing

Help Desk

Whether you have 20 employees in a single location, or thousands of employees spread across numerous offices, Microserve offers scalable and flexible Help Desk Services for your organization. We provide cost effective and high level customer services to your end users allowing you to free up your internal IT resources to focus on more strategic initiatives.

Our Help Desk Services include:

• Support for standard end-user and customer specific line-of-business applications
• High first call resolution rates achieved through effective use of remote support technologies
• Guaranteed commitment that you will receive consistent service levels that are suited to your business requirements
• Continual monitoring and reporting of service level to improve service delivery
• Local Help Desk Representatives, based in Western Canada
• High value for dollar solutions with flexible and competitive pricing models
• Large qualified team of technical support personnel available to support your business