Careers

Employee Testimonials

See what our employees have to say about working at Microserve.
Ken Kondratiuk

Ken Kondratiuk

Director of Services
I am the currently the Director of Services for Alberta, up to a couple of months ago I was the Service Delivery Manager on our Alberta Education/ Innovation and Advanced Education/JSTL account."

What is your position at Microserve and how long have you been here?

I am the currently the Director of Services for Alberta, up to a couple of months ago I was the Service Delivery Manager on our Alberta Education/ Innovation and Advanced Education/JSTL account.

What is your background and experience? What did you do before you became a Microservian?

I have been with Microserve for about 5 years now, prior to starting with Microserve I worked for another IT company for about 10 years.
At the other company I started out as a Unix admin, moved up to the team lead role, then to a Project Coordinator, then to Project Manager and finished off my stay there as a Manager for Application Services.

What is your favourite thing about working at Microserve?

Without a doubt it’s the people, every single person, without exception, that I have had the good fortunate to work alongside have has been so great.
How rare it is to work with such a group of people who are mindful of each other and that share the common desire towards getting things done.

What is one piece of technology that you couldn't live without and why?

Such as I suppose would be the same for most people my phone is the one and only constant piece of technology that I must take with me everywhere I go. Sadly about a week ago I dropped it and broke the screen—devastating.

If you could travel anywhere in the world, where would you go?

I don’t really have any big aspirations to travel anywhere else the world other than my yearly trip to Mexico, I’m a big fan of all inclusive.

What did you want to be when you were growing up?

I wanted to be a lot of things, race car driver (never go beyond go-karts though), motocross racer (still make it to the MX track on the weekends), rock star (no longer in a band but I still like to play both the guitar and drums).

What is something nobody at Microserve knows about you?

My daughter will be having her first child near the end of August so I guess that would make me a grandfather, does that make me old?

Patrick Chauvet

Patrick Chauvet

Technical Services Representative
What is your position at Microserve and how long have you been here? I am a Technical Services Representative and I've been here over 3 years now."

What is your position at Microserve and how long have you been here?

I am a Technical Services Representative and I've been here over 3 years now.

What did you do before you became a Microservian?

Worked at Toshiba for 11 years as a colour specialist and tech support.

What did you want to be when you were growing up?

I'm still growing and still don't know.

What is the best gift you've ever received?

A second chance to live.

What is your favourite genre of music?

I love them all, can't decide!

What is something nobody at Microserve knows about you?

I love going for midnight swims in the ocean and I love fishing!

If you could travel anywhere in the world, where would you go?

The Sahara to find Léon Werth.

If you could have any superpower, what would it be?

Healing; it’s too easy to hurt.

What is your favourite thing about working at Microserve?

That I get to share Doughnuts with the team every pay cheque.
Ashley Denton

Ashley Denton

Sales & Marketing Coordinator
My background is in marketing as I recently finished my Bachelor of Commerce degree with a major in marketing. I spent the last two years working for a motor sports company where I focused on digital marketing and event planning."

What is your position at Microserve and how long have you been here?

I am a newbie at the Edmonton office where I have been the Sales and Marketing Coordinator for almost 4 months.

What did you do before you became a Microservian?

My background is in marketing as I recently finished my Bachelor of Commerce degree with a major in marketing. I spent the last two years working for a motor sports company where I focused on digital marketing and event planning.

What did you want to be when you were growing up?

I wanted to work with animals when I was younger, I was torn between a zoo keeper or a veterinarian.

What is the best gift you've ever received?

A gift certificate to go skydiving.

What is your favourite genre of music?

It’s a tie between country music and alternative rock.

What is something nobody at Microserve knows about you?

I love to travel and have visited a total of 16 countries.

If you could travel anywhere in the world, where would you go?

Peru is next on my travel list – seeing Machu Picchu is something I’d love to check off my bucket list.

If you could have any superpower, what would it be?

The ability to teleport so I never have to deal with waiting in traffic again.

What is your favourite thing about working at Microserve?

That's simple!

  1. The people! – Everyone is very easy going and welcoming.
  1. The technology industry – Even though I have no IT background and I'm practically technology illiterate, I love learning more about it!
  1. The coffee – The coffee is 1000x better than the last place I worked.

Todd Tracey

Todd Tracey

Shipper/Receiver
I have been warehousing for 10 years doing a multitude of stuff from quality control to dealing with dangerous goods to dealing with customs and filling out paperwork to make sure that shipments do not get held up at the border,.as well as organizing warehouses better. Pretty much anything you could do in a warehouse setting."

What is your position at Microserve and how long have you been here?


My position at Microserve is Shipper/Receiver and I've been here for 16 months.


What is your background and experience? What did you do before you became a Microservian?


I have been warehousing for 10 years doing a multitude of stuff, from quality control to dealing with dangerous goods to dealing with customs and filling out paperwork to make sure that shipments do not get held up at the border. Organizing warehouses better. Pretty much anything you could do in a warehouse setting.


What is your favourite thing about working at Microserve?


There are a few things that stand out about this company:


  1. The people. Everyone is approachable and really nice.
  1. The team environment here is one of the best atmospheres I have worked at. For example, I ran a fundraiser for the BC Cancer Foundation for my Dragon boat team and the turn-out and support blew my mind! It was such a great experience seeing everyone come together.

What did you want to be when you were growing up?


I wanted to be in the Coast Guard jumping from helicopters.

What is one piece of technology that you couldn't live without and why?


My phone. Beside of technology, my family means a lot to me. My side of the family are all over from Ontario to California.


What is something nobody at Microserve knows about you?


I am a certified masseuse (Not a RMT). I ran my own business for 2 years.


If you could travel anywhere in the world, where would you go?


There are a few places I have always wanted to go. Egypt to see the pyramids, and Mexico.

Jason Vaux

Jason Vaux

Application Support Specialist
I’m an Application Support Specialist who does the support for ConnectWise. I've officially been doing this for just over 6 months now, but I was with Microserve for 5 years before taking on this role."

What is your position at Microserve and how long have you been here?

I’m an Application Support Specialist who does the support for ConnectWise. I've officially been an ASS for just over 6 months now, but I was with Microserve for 5 years before becoming an ASS.

What did you do before you became a Microservian?

Prior to working at Microserve, I've worked as:

  • Travel Agent at a non-profit travel agency.
  • Historical Tour Guide in Quebec City.
  • Barman in Turkey, Quebec City, Nice and Salzburg.
  • Quality Assurance for translation and documentation
    software for Ford Motors Corporation.
  • IT Helpdesk for HSBC, Barclays and Morgan Stanley banks.

Favourite thing about working at Microserve?

The hilarity of the parking situation in Burnaby (I take transit).

What is one piece of technology you couldn't live without and why?

E-mail and e-mail filters.

If you could travel anywhere in the world where would you go?

Does the International Space Station count? Because that’s #1 on my list.

What did you want to be when you were growing up?

Either Conan The Barbarian or Optimus Prime.

What is something nobody at Microserve knows about you?

I created an advertisement for Eurostar lines that appeared nationally in the UK and as a result, I got to meet Macaulay Culkin.

Katie Schaan

Katie Schaan

Project Manager, Technical Services
Microserve is the best combination of a challenging and fast paced work environment while still being relaxed and casual. I’ve been given opportunities to learn and take on responsibility here that have helped me to grow immensely in my career. My coworkers are some of the best people around and coming to work each day is a genuine pleasure. All in all, Microserve is a pretty fantastic place to work!"
Mark Walpot

Mark Walpot

Director, Technical Services
Our business is driven forward by people, they are the company’s greatest assets. We have an awesome team, everyone wants to get the job done and we do a great job!"

When you started here?


Started in 1999, 15 years ago – time flies when you are having fun.

Your title now – and if it changed over the years?


I am currently BC’s Director of services. I started off a Project Manager, moved to Victoria Services Manager. I live in Victoria and in my current role I spend a lot of time in Burnaby, with all the traveling back and forth to Vancouver, I should get frequent ferry miles, or at least a free cup of coffee.

An interesting project or responsibility you have in your daily role?


In 1999 when I started I looked after Ministry of Attorney General’s refresh project. We then won the Desktop support RFP. This morphed to partnering with IBM and in partnership looking after all of BC Gov’t and Healthcare Shared Services BC’s Desktop management contract.

What you enjoy about your job?


The autonomy to get the job done.

What you enjoy about the company?


The autonomy to be able to get the job done, the great people we have and what we can accomplish as a team. Our business is driven forward by people, they are the companies greatest assets. We have an awesome time, everyone wants to get the job done and we do a great job!!

Yang Wu

Yang Wu

Manager, Service Delivery
I started as a Desktop Support Tech, next was being the VIP Tech for City Hall at City of Edmonton, followed by a Process Coordinator and now I'm a Service Delivery Manager."

When did you join Microserve?


I joined Microserve in January of 2013.

What role do you have as part of the Microserve team?


I started at Microserve as a desktop support tech, I spent most of my time as a VIP Tech in City Hall. Following that, I became a Service Delivery Manager, I manage the technical teams on various contracts such as City of Edmonton, Edmonton Public Library & Strathcona County.

Tell us something cool about your job?


When I was working in City Hall, I got to work closely with the mayor and all the councillors, it was a really cool job. I now get to write RFPs, hire my own staff and write processes. It’s really cool to be able to built your own thing and be responsible for it. It feels really cool and exiting to be a part of, and to influence a fast growing company. When I started as an SDM at the Edmonton Branch, there was only like 7 people working there. Now, we are having issues fitting everyone in!

Why do you love your job?


I love writing processes, come check out my office and you’ll see my walls plastered with Visio processes diagrams I’ve created. I like being responsible, and I like being a leader. I feel that it’s easier to do your job when everyone is looking at you to set an example.

Why do you love it here?


Microserve is family, my mentors, my padawans, my best friends work here. You can find people from all kinds of backgrounds here; paving supervisors, chefs, sawmill supervisors, car salesmen, electrical engineers, programmers, french people, professional tequila drinkers and of course… a bunch of computer geeks.

Microserve is driven by our people, and it makes me feel optimistic about the future.

Dan Faulks

Dan Faulks

Team Lead, Deployment
This is the most fun I’ve ever had at any company I have worked at. The most flexible, the most accommodating where you are treated like family, rather than a number."
Cristina V.

Cristina V.

Service Delivery Coordinator
What I enjoy about Microserve is that I feel supported by my management team and my coworkers are a good group of people. It’s great when you can work well and have fun together!"