Business Analyst

  • Location: Vancouver, British Columbia
  • Type: Permanent
  • Job #3783

Business Analyst
Location: Vancouver, BC
Staffing Placement Opportunity

Position Summary

You will be responsible for performing requirements gathering, process design, and supporting the overall project implementation as required. The type and level of support required from you may vary from project to project, and you may be supporting more than one project at a given time.
Success in this role requires strong stakeholder management skills, strong organizational skills, and the ability to adapt to changing environments. You will create strong relationships with the stakeholder groups you support and begin to develop knowledge and understanding of the key process areas within the organization.

Key Accountabilities:

  • Lead discussions with stakeholder groups to identify, analyze, and validate requirements using a variety of techniques such as interviews, document analysis, requirements workshops, surveys, site visits, use cases/scenarios, workflow analysis.
  • Evaluate information gathered from multiple sources, reconcile conflicts, and decompose high-level information into detailed functional and technical specifications.
  • In consultation with various stakeholders, develop and maintain the Requirements Traceability Matrix and ensure that the solution is delivered according to specifications.
  • Coordinate technology stakeholders to define solutions options and identify technology/service gaps.
  • Evaluate potential technology solutions to ensure that they meet business requirements.


  • Work with business stakeholders to document current as-is business processes, using standard business process notation and diagramming methods.
  • Work with business stakeholders to design and document future to-be business processes, using standard business process notation and diagramming methods.
  • Perform fit-gap analysis, as required.
  • Prepare and present decision documentation to key stakeholders for decision-making.

Project Support:

  • Assist the project manager in developing and maintaining project plans, WBS, risks and issue logs and any other project planning materials, as required.
  • Assist the project manager in developing status reporting materials.
  • Support and/or lead the development of a Test Strategy and Plan.
  • Support and/or lead User Acceptance Testing.
  • Work with suppliers and other stakeholders to resolve conflicts around functionality, features, and specifications.
  • Prepare materials to support change management, including support processes and operational handover materials.
  • Support the development of key engagement activities across the program as needed.

Success Factors:

  • Proven negotiation, and conflict management skills
  • Exceptional interpersonal, communication and influence skills
  • Excellent problem solver who follows rigorous logic to bring effective solutions to complex problems (considering technical and business needs)
  • Leads with a business mindset. Able to interpret and translate technical information into understandable business summaries which engage business leadership
  • Effectively balances big picture thinking with a diligence for detail
  • Work effectively with diverse clients, co-workers, and levels of technical knowledge
  • Positive, flexible, and open-minded with a hands-on approach towards work assignments
  • Able to prioritize, manage, and handle multiple tasks with a proven ability to discern between critical and less important problems
  • Able to maintain a calm professionalism and effectively collaborate under pressure

Your experience and qualifications will include:

  • 5+ years of functional and business analysis and process improvement experience
  • Financial Services experience an asset
  • Training and experience in best practice business analysis techniques and processes
  • Experience delivering Organizations Change Management deliverables is an asset
  • Strong analytical, communication, and writing skills
  • Proven track record of working with business stakeholders to identify, assess, document, and recommend solutions that meet requirements
  • Ability to interact professionally with a diverse group of executives, managers, supervisors, subject matter experts and end-users
  • Ability to work collaboratively, professionally, and effectively with the project team, the business stakeholders, and the end-users
  • Knowledge and experience with the standard MS Office tools including Microsoft Visio, Excel, and PowerPoint
  • Excellent oral and written communication skills.

Note; This opportunity is with a Microserve client. 

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