Business System Analyst
Location: Remote Opportunity (Western Canada)
Opportunity at Microserve

Position Overview and Summary:  

Microserve’s internal Operational Excellence Team is growing, and we are looking for a Business System Analyst to join the team! In this role you will manage both process and technology projects ranging from automation opportunities with our main tool (Connectwise) to custom application development via power platform framework to internal technology projects based on business needs. 

We’re looking for that special someone whose both at ease with analyzing, designing and implementing information systems and managing the whole thing as a seamless project, who can easily understand business reality and user needs and can clearly express this in dev jargon, who enjoys working with a variety of stakeholders and can quickly developing strong working relationships and who can deal with some level of ambiguity – we’re growing and we haven’t figured everything out. 

If you are skilled in creating order from ambiguity, delivering by deadlines, and connecting the dots between processes, technology, and people, then we want to meet you! 

Key Responsibilities  

Support technology and process initiatives (90%): 

Lead definition and development of process models and system requirements to support technology and business operations: 


Analyse data and processes: 


Design future state processes and solutions:


Implement and test new processes and technology:


Manage all aspects of the projects and other internal initiatives as required:


Support the OE program (10%) 


Qualifications and Requirements: 

We’re looking for someone with: 







Employee will understand, meet, and live our core values  

Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven  

About us: 

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 500 team members, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.

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