Desktop Engineer

  • Location: Toronto, Ontario
  • Type: Fixed Term/Contract
  • Job #3778

Desktop Engineer (12  month contract)
Location: Toronto, ON
Staffing Placement Opportunity

 

Responsibilities including but not limited to/ Experience 
  • Provide Level-2 and Level-3 technical support for supported desktops, laptops, and peripherals. This includes the following activities
  • Strong troubleshooting experience with Windows 10, Office 365 (Outlook, Word, Excel, PowerPoint) suite of apps.- Knowledge of M365 suite of apps, like OneDrive, OneNote, Teams, Planner, etc.
  • Need exceptional knowledge in MS technology and at least 4 years of exp.
  • Azure Portal experience; Azure Active Directory, Licensing, Reporting.
  • Previous experience supporting and troubleshooting macOS MacBook workstations
  • Previous experience with Audio/Video & Boardroom issues.- Previous knowledge and experience with WebEx.
  • VIP White Glove Support; troubleshooting VIP user issues quickly, with excellent customer service.
  • Xerox Printer Support experience; Xerox Console Management.
  • Networking & Cabling experience.- Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors
  • Managing returns on warranted parts and systems- Packaging and shipping replacement parts to customers
  • Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers
  • May lead the development of information technology and infrastructure projects
  • Installing, supporting and troubleshooting approved desktop software
  • Performing planned maintenance, moves, adds and changes
  • Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN)
  • Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel
  • Creating and maintaining images for standard systems
  • Recommends hardware and software solutions, including new acquisitions and upgrades
  • Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures
  • Troubleshooting and resolving intermediate LAN connectivity incidents
  • Ability to work on call after hours as required

 

 

Note; This opportunity is with a Microserve client. 

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