Lead Computer Technician – Field Work
Location: Edmonton, AB
Opportunity at Microserve
Position Summary
We are looking for a Lead Computer Technician to join our Technical Services Team in Edmonton, AB. The Team Lead is responsible for deploying and retiring IT hardware in our branch or client environments. This will involve leading on-site teams, physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals. This position will require travel throughout Edmonton and nearby areas.
Responsibilities:
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Lead deployment teams on site and ensure daily targets are met
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Ensure the deployment team provides a great customer experience to all clients
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Software installation both onsite and remote
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Printer/peripheral installation
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Diagnose, repair, and upgrade PC software and equipment
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Image workstation for new deployments
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Respond to customer inquiries
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Record-keeping and asset management
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Support technicians as necessary, depending on workload
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Work proactively to ensure that service delivery is aligned to the client’s needs
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Delivering computer and/or printer orientation
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Onboarding/Training and ongoing development of Deployment techs
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Responsible for managing large deployment projects
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Other duties as required
Qualifications and Education Requirements:
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Ability to establish and maintain positive customer service
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2+ years of experience in an enterprise/business IT environment
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Previous related deployment experience on large IT projects
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Must be able to lead junior employees and lead when required
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Knowledge of desktop hardware, preferably from an enterprise or business environment
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Knowledge of software installation and troubleshooting in a Windows environment
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Experience in PC assembly or repair
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CompTIA A+ Certification (or similar) is considered an asset
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Vendor-specific hardware certification is desired
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Presentation and training experience is an asset
Position Requirements:
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Able to lift 50+ lbs.
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Compliant with all client health and safety requirements, inclusive of required vaccinations
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Able to pass the criminal record check as required by our client(s)
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Driver’s license and access to own vehicle is required
About Us
Microserve is an industry leading provider of IT services and solutions to Canadian organizations. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 500 team members, and are one of the largest technology solutions providers in Western Canada. Our 30+ years of continued success and growth stem from our commitment to long-term client relationships, adaptability to continuous changes in the IT industry, and our amazing people.