Lead Service Delivery Manager 
Location: Burnaby, BC
Opportunity at Microserve 

Position Overview 

Microserve is currently looking for a Lead Service Delivery Manager (SDM).  The purpose of this role is to provide operational oversight, project management, and leadership for the delivery of services in BC in order to drive operational and service excellence, consistency and clarity, and advance business objectives.  

The Lead SDM will assign and direct all work performed and supervise all areas of the operations as it relates to the delivery of services. The Lead SDM will manage staff, foster a positive environment, and ensure customer satisfaction while managing the delivery of Services to our customers. The Lead SDM will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and work with sales and other delivery groups to ensure targets are achieved. The Lead SDM will also be responsible for leading various projects in relation to service delivery. 

This is an ideal position for an individual with an IT background who is looking for a role that incorporates project management, leadership, and client relationship management aspects, while still working closely with technology. 


Key Responsibilities: 

Service Delivery Management 


Project Management 


Client Relationship Management 


Qualifications and Requirements: 

About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 450+ team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients.


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