Messaging Specialist – Senior

  • Location: Edmonton, Alberta
  • Type: Fixed Term/Contract
  • Job #3535
Messaging Specialist – Senior (12 Month Contract)
Location: Remote/Edmonton, AB
Staffing Placement Opportunity

Duties will include the following but are not limited to:

  • Hands-on implementation, upgrading, trouble-shooting of messaging software and hardware infrastructure.
  • Manage and prioritize workload. Check and balance the workload against the team requirements, to result in a service delivery model characterized by cross-training, workload sharing and collaborative team effort.
  • Effective teamwork and proficient communication with team members, management team and supported ministries.
  • Perform problem diagnosis, troubleshooting and resolution.
  • Develop and maintain documentation.
  • Develop messaging related procedures.
  • Provide cross training and knowledge transfer to team members.


Skills and Experience 

  • Must meet or exceed one of the following:
    • University graduation: Information Technology (IT) or related discipline & 6-yr experience supporting Messaging Technologies or Microsoft 365 (M365) services;
    • 2-yr diploma: IT or related discipline & 8-yr experience supporting Messaging Tech or M365 services;
    • 1-yr certificate: IT or related discipline & 9-yr experience supporting Messaging Tech or M365 services;
    • 10-yr experience supporting Messaging Tech or M365 services
  • Experience supporting an Exchange 2016 environment or Exchange Online environment of comparable size and complexity to the Client
  • Experience with Microsoft architecture, installation and administration in a multi-server environment.
  • Experience supporting Skype for Business or Microsoft Teams in an enterprise environment.
  • Experience supporting M365 security related services like anti-spam, anti-phishing, access management.
  • Experience implementing and supporting Microsoft Teams
  • Experience with AntiSpam Administration.
  • Experience performing access management activities to Microsoft 365 tenants.
  • Experience performing Information Management related activities like litigation hold, e-discovery, retention schedules for M365 services
  • Experience migrating from an on premise Skype for Business environment to Microsoft Teams.
  • Experience implementing or supporting cloud platforms or products.
  • Experience supporting bulk mail delivery solutions

Note; This job opportunity is with a Microserve client.

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