Parts Representative
Parts Technician
Location: Burnaby, BC
Position Overview
-
The successful candidate will work as a part of a team processing part orders for various clients and internal Microserve.
Roles and responsibilities
-
Process and source for all part orders and requirements for both internal & external (Microserve and vendors) customers in a timely and efficient manner
-
Interpret part numbers, service manuals and technical information to determine the appropriate part, as needed
-
Organize and maintain the inventory areas; maintain parts stocks to proactively improve service levels
-
Assist with order, shipping and distribution of parts
-
Manage part orders, return-to-vendor claims, and warranty claim statuses to avoid financial penalties and improve service levels
-
Manage client financial approvals
-
Offering feedback on part ordering processes; process improvements focused on service levels and improved
Qualifications and Education Requirements
-
Previous experience using and gathering data from an IT service management system
-
Significant experience with MS Office Suite, SharePoint, preferred
-
Knowledge and experience with IT repair, including PCs, Laptops and printers, preferred
-
Knowledge and interest in local IT market and industry is strongly desired
Position requirements
-
Must be able to lift 50+ lbs.
-
Must be able to pass a criminal record check (CPIC)
Corporate responsibility
Employee will understand, meet and live our core values
Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven