Printer Technician

  • Location: Calgary, Alberta
  • Type: Permanent
  • Job #3358

Printer Technician
Location: Calgary, Alberta
Opportunity at Microserve

 

Position Summary

Accountable for servicing and repairing various products such as printers, multi-function devices, copier, plotters etc. and perform additional duties, as required. The role responsibilities typically involve the routine maintenance and repairs of the above-mentioned devices within a specified geography in the lower mainland. Depending on geography or company needs, there may be a requirement to perform basic work on PC/ desktop/ laptop repairs as well.

Responsibilities

  • Uses basic information about the customer to anticipate needs and to represent our client in a professional manner.
  • Puts the customer first and works with other employees as required to ensure the delivery of service.
  • Communicates clearly and confidently with the customer both written and orally as required.
  • Provides customer training on assigned products in accordance with current field procedures.
  • Adheres to documented escalation procedures to resolve customer issues.
  • Performs full range of maintenance on copiers, printers and MFD`s including technical diagnostics, software loads, print driver installs, network installations, removal, retrofit and customer call assistance.
  • Corrects service problems within the assigned products with some assistance, as required.
  • Basic Windows and Network Connectivity knowledge
  • Can complete basic installs: must be able to connect individual devices to the customers network and install drivers onto PCs/ print servers.
  • Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles).
  • Maintains and manages onsite inventory with a high degree of effectiveness.

 

Qualifications

  • College Diploma / Associate Degree (technical field) or equivalent certification preferred
  • Experience with computers, electronics, mechanics, etc. is desired
  • COMPTIA – A+ / PDI certification preferred
  • Manufacturers certifications for printers
  • Has knowledge of manufacturers service advisory and parts lookup processes considered an asset
  • 1-3 years of experience as a technician in an on-site break-fix role.
  • Has understanding of electromechanical systems and be able to troubleshoot to the component level using diagnostic processes and test equipment.
  • Ability and willingness to work variable hours if necessary (extended hours, weekends, on call, abbreviated work week)
  • Proven previous customer facing technical competence.
  • Ability to work unsupervised and travel to support surrounding geographies, as required.
  • Demonstrated Windows and Network Connectivity competency
  • MS Office experience
  • Demonstrated competency in use of laptop applications
  • Proven ability to work cooperatively within a team environment.
  • Exceptional communication and customer service skills and the ability and desire to work in a collaborative team environment.

 

Position Requirements

 

  • Must be able to pass a criminal record check
  • Must be able to lift a minimum of 50+ lbs. on a regular basis.
  • Must have High School Diploma / GED
  • Must have a valid (full) driver’s license (the license may not include restrictions) and a satisfactory driving record
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