Professional Services Manager
Location: Remote Opportunity (Canada-wide)
Opportunity at Microserve

 

Position Overview

Microserve’s Professional Services team consists of Technical Subject Matter Experts and our Project Management Office. The primary focus of this team is to deliver project-based implementation and consulting services to our clients in a variety of practice areas including Cloud and Datacenter related technologies, Intelligent Edge and networking, Microsoft Modern Workplace, and Security. In addition to our client facing capacity, the team also provides escalated support to our Managed Services team and the clients they serve; including the design and build of Microserve’s internal IT systems.  

Microserve is looking for an experienced, detail-oriented Professional Services Manager to lead our services team and take a lead role in customer interactions. The PS Manager’s responsibilities include providing the highest level of customer service, developing lasting customer relationships, and leading the service team members to deliver the best possible result through fostering an environment of teamwork and collaboration. 

A key objective of this role is to grow and mature Microserve’s Professional Services business as we continue to scale to meet our clients’ needs. You will be working closely with team members, and driving standards, processes, and continuous service improvement within our teams. Working in partnership with Microserve’s sales organization, you will be a part of the continued growth of Microserve’s professional services within new and existing client organizations. 

To be successful in this role, you should display excellent leadership skills to drive results from an experienced technical consulting team.  At the same time, you will be expected to maintain a strong working knowledge of all industry standards and technologies and be a subject matter expert in our company’s service offerings. 

 

Responsibilities 

Management:

Financial:

 

Requirements 

 

 
About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 400+ team members, and are one of the largest technology solutions providers, recognized by our ability to deliver and innovate to meet the changing needs of our clients. 

 

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