Service Desk Analyst 
Location: Ottawa, ON
Opportunity at Microserve 

Position Overview  

Microserve is looking for a Service Desk Analyst to join our team in Ottawa, Ontario.  Do you want to use your expertise in IT and connect to a leading IT company in Western Canada and make a difference?  As our Service Desk Analyst within our organization, you’ll do just that.  

The key role of a Service Desk Analyst is to provide first-level technical support for all business and technology inquires for our external clients and internal teams through phone, email, and in person assistance. You will respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users.  

The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role.  Service desk analysts need to balance creative and technical problem-solving, customer service, and collaboration to ensure that our external clients and internal teams can access and utilize the software and resources they need for work. 

 

Key Responsibilities: 

 

Qualifications and Requirements: 

 

About Us 

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 500 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients. 

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