Warehouse Team Lead

  • Location: Edmonton, Alberta
  • Type: Permanent
  • Job #4108

Warehouse Team Lead
Location: Edmonton, AB
Opportunity at Microserve


Position Overview 

We are looking for a Warehouse Team Lead to join our onsite warehouse team in Edmonton, AB.  The Warehouse Team Lead will be responsible for Warehouse?Operations which consists of Receiving, Picking and Shipping.? 

They?will manage and work with?the?warehouse team to ensure that we are efficiently receiving and processing incoming inventory, making necessary verifications against purchase orders and logging incoming waybills. They will work with the picking team to ensure accurate and timely picking. They will work with the shipping team to meet onsite delivery requirements via multiple shipping methods.? 

The Warehouse Team Lead will?also?be responsible for ongoing performance management of their team including day to day coaching, mentoring, conducing annual performance reviews and team development.  We offer onsite training, competitive pay with benefits/vacation and Monday – Friday schedule with day shift hours. 



  • Provide support and training to?the Warehouse team as needed in the following areas: 

  • As required to the Picking, Receiving, and Shipping teams 

  • Organizing and processing incoming warehouse inventory 

  • Ensure accurate and timely picking process with daily oversight 

  • Moving skids and helping drivers load or un-load trucks (when needed).  

  • Process orders and documents for shipping; Coordinate shipping with couriers 

  • Update paperwork and tickets/sales orders within internal systems 

  • Ensuring good housekeeping and safety procedures and maintained in the Warehouse. 

  • Ability to handle rush projects and dealing with ambiguity/multitasking with a customer first approach. 

  • Resolution and mitigation of operational incidents. 

  • Handle the process of converting products into customer owned assets. Involves invoicing as per customer agreements within specified timelines. 

  • Use experience to help resolve operational challenges and provide real-time advice for escalations, issues and errors. 

  • Act as the point of contact for internal and external stakeholders regarding warehouse operations/escalations. Answer calls, emails and chat for resolution. 

  • Work with Internal resources to identify and resolve productivity/application issues. 

  • Provide advice to stakeholders and guide/connect them to appropriate team, for non-Warehouse related issues. 

  • Support other departments?in the Tech Centre?as necessary, Config and Asset Recovery teams.  

  • Collaborate with project coordinators, drivers and other stakeholders to ensure seamless operations. 

  • Optimize processes to streamline warehouse operations, reduce errors and improve efficiency. 

  • Work with Inventory and Warehouse Specialist to perform month end and periodic cycle counts. 

  • For both internal and external clients, work proactively to?ensure?that service delivery?is?aligned to their needs,?handle?escalations and work on improving?the overall client?experience.? 

  • Perform?administrative?tasks?including performance reviews and leave management in ADP? 

  • Working on training plan development for new hires and existing employees.  

  • Ensure?the?team is motivated and meeting assigned productivity and utilization targets, distribute the daily tasks to the team, and be an advocate for tools and resources for the team. 

  • Work on?process?improvement and innovation with a focus on improving efficiency,?utilization,?productivity, revenue and customer satisfaction.? 

  • Actively participate in Leadership meetings, Team building, and Operational meetings. 

Qualifications and Education Requirements?? 

  • 3+?years?of?experience in a Warehousing industry. 

  • Some leadership experience required? 

  • Must be comfortable with computers and computer programs 

  • Knowledge with Excel and formulas 

  • Adept at leading team activities and quality audit processes? 

  • Adept in change management and in implementing changes in the team.? 

  • Experience in handling pallet jack / forklift usage  


Position specific requirements?? 

  • Must be able to lift 50+ lbs.?? 

  • Must be able to pass a criminal record check (CPIC)?? 


Corporate responsibility?? 

Employees will understand, meet and live?our core values?? 

Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven?? 


About Us 

At Microserve, we are an industry leader in providing IT solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Halifax, Victoria, Calgary, and Edmonton, we employ over 400 staff, and are one of the largest technology solutions providers in Western Canada, recognized for our ability to deliver and innovate to meet the changing needs of our clients.

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