Managed Desktop Services
Supporting hundreds to thousands of computers and devices for youMicroserve makes managing your computers as easy possible for you and your employees. Microserve ensures your employees have the tools they need to get their jobs done. MMS Desktop is tailor-made for companies who have IT staff dedicated to projects but who are constantly solving problems for employees, keeping them from mission critical tasks.
From initial device imaging to ongoing updates to keeping a standing inventory of swappable machines, Microserve provides everything required for even the most complex environments.
MMS Desktop goes beyond just putting computers on desks, MMS Desktop includes first and second line service desk support.
MMS Desktop lets your internal IT staff stay focused on business critical applications and projects while Microserve takes care of day-to-day IT and technology issues for your employees.
MMS Desktop Solution Includes:
- Purchasing systems
- Patch and update management
- Firmware management
- Desktop image management
- Service Desk Support team based in Western Canada
- Technical support for standard end-user systems and your custom applications
- Hand off to internal IT for network, server, and in-depth support
- Live answer and high first call resolution rates
- On-site support if required
- 24/7 support available
- Integrated tools identify and solve problems proactively (Microserve UX)
- Measurable service levels customized for your needs