December 10, 2015 by Nigel Brown

Calling All IT Guys!

Calling All IT Guys!

Adding Managed Services Doesn’t Mean You Lose Your Job

Listen we get it, for a while there IT outsourcing was a dirty word.

Aside from the fact that the quality of service could be iffy at best, outsourcing usually meant that existing IT staff was suddenly out on its ear. Outsourcing was all about cutting costs and trying to get by on the bare minimum—never an employee-friendly attitude. As time went on and companies realized that going cheap was hurting them more than helping, outsourcing became less popular. But even a few years spent living under the threat of that kind of unceremonious farewell would be enough to make anyone a little nervous when people started using that word again.

Today outsourcing doesn’t mean replacing

A business providing managed IT services today can function as a company’s entire IT department—but it doesn’t have to. Often the remote IT team takes on a supporting role within an existing IT department, allowing internal IT to focus their attention on the really important issues, rather than the daily grind. Internal IT is essential to supporting and maintaining a company’s mission-critical, custom applications. An external vendor could take that on, but it’s not a good use of anyone’s time.

Today’s attitude towards IT is different. It’s not just a matter of keeping computers and servers up and running—because technology is so essential to business, today IT is all about strategy, vision, shaping the future of a business by putting the right IT infrastructure in place now with an eye to the future.

But when do you find the time to plan a strategic technology roadmap, much less a full assessment of where you are today?

You’re expected to lead your company into the future with your expert insight…but not right now, because you’re needed to set up the new printer…and also, to reset some passwords…and there’s also a virus you need to remove from someone’s laptop…and oh, by the way, when was the last time you updated your training?

How Managed Services Helps Internal IT

Bringing in a Managed IT Services provider means you’re now free to focus on the big picture. While we handle the routine tasks that consumed all your time before, you can spend your time looking for new ways that IT can make your company more efficient, or more productive, or save your company money. You can develop a strategy to prepare for whatever the future holds – or a strategy to go out and create your own future. Here’s how we can support you:

1. Proactive Systems Management
There are a million things that need to be done behind the scenes for your company to be able to function at all. Network security, software updates, email, backup... the list is endless. And when it’s just you or your team trying to do it all, you can’t help but become reactive rather than proactive, focusing on putting out fires rather than preventing them in the first place.

With Managed Services from Microserve, you have a team dedicated to putting systems in place to prevent as many problems as possible, and solving any that do arise, quickly. Let us deal with systems management, so your day isn’t frittered away running from emergency to emergency anymore.

2. Helpdesk Support
Every single IT issue at your company, no matter how tiny, is your responsibility. Even if it was caused by employee ignorance or device malfunction or any number of other reasons beyond your control. There’s no way to prevent, or even reduce, the barrage of issues that come your way, and that have to be dealt with quickly so that productivity doesn’t suffer.

With Microserve on your side, those pesky issues become somebody else’s problem—ours. We’ll spend the time dealing with fixes and questions so you don’t have to, and get them taken care of quickly, so your company’s employees can get back to work ASAP.

3. Broad Expertise
Each IT expert, no matter how well-rounded, has a specialty. Maybe you’re really a security guy—or maybe you’re an email gal. Regardless of where your particular area of expertise lies, everyone can use a little boost in areas they’re not as well-versed in—especially when putting together an overarching IT strategy.

That’s where we come in. With over 250 IT specialists on staff, we’re ready, willing, and able to help you strategize and plan in every single area of IT. We work with you to get to know your company’s needs, and then help you come up with the right approach to take for each facet of your department. We can be your partners every step of the way.

So even if the word outsourcing still makes you twitch, you can rest assured that Microserve’s Managed Services won’t mean the end for you or your team. On the contrary, we’re here to support you in any way we can, to make your life easier, and to make you look even better than you already do to the powers that be in your organization. Contact us today to find out what we can do for you!

Photo from Flickr by Mary Ann Clarke SCott.

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