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April 5, 2016 by Tris Hussey

Jobs of the Week: iOS Developer and Systems Support Specialist

Jobs of the Week: iOS Developer and Systems Support Specialist

Coding stuff or fixing stuff, we've got something for you

We have a couple cool positions this week (of course we always have cool positions open on our career site), an iOS developer in Vancouver and here at Microserve a Systems Support Specialist. See details below.

Systems Support Specialist at Microserve, Burnaby

Position Overview:

As a member of the Managed Services team you will be responsible for providing excellent customer service and technical support to our clients and employees. You are a self-starter who can work well on their own and within a team, you are detail oriented and love working with people.

Responsibilities:

  • Perform Level 1 and 2 support in an enterprise environment via phone or remote control
  • Respond to user inquiries by troubleshooting, diagnosing and fixing problems with Windows PC & Servers, troubleshoot configuration and installation problems.
  • Perform PC & server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.
  • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion.
  • Configure, test, and maintain Network equipment and services, including switches, routers, firewalls and VPN.
  • Provide Infrastructure services in all areas needed: Network/email accounts, password resets, storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration
  • Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s)
  • Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed
  • Provide follow-up client contact to ensure satisfactory resolution of service requests and to solicit input concerning need for support services.
  • Communicate outages (planned or unplanned), major changes to key stakeholders.
  • Be available and willing to work scheduled and unscheduled overtime (on Standby or via Call out), including Saturdays, Sundays and holidays as required.
  • Other duties as assigned by management
  • Provide regular, proactive updates to internal Microserve teams as well as client representatives
  • Continuous learning and advancement of technical skills as required to best support your clients, including self-study, lab time and pursuit of relevant certifications
  • Anything and everything that contributes to Microserve’s ability to deliver the best possible service to our clients, and helps us to consistently exceed their expectations
  • Other duties as assigned

Requirements:

  • 2 year IT related diploma or A+ certification and 1 of the following Microsoft certifications (MCDST, MCITP, MCTS, MCSA, MOS, MTA, and MCSE).
  • 2+ years’ experience in IS/IT support preferably in Service Desk, Help-desk, Desktop or Network environment dealing with hardware & software issues.
  • Hands on experience with Wired and Wireless networking, PC & Server Support, VM, virus protection, backup systems, Windows Servers, LAN and WAN, VOIP, VMware, Citrix, anti-virus and other various software applications
  • Hands-on experience with Windows client operating systems (windows 7/8/10), networking TCP/IP, routers, switches, systems and servers such as DHCP, DNS and understanding of system and network security
  • Must be able to follow process and management directives.
  • Must have excellent English oral, comprehension and written communication skills and ability to convert technical terms into everyday language to ensure understanding.
  • Very detailed and team oriented individual with excellent customer service, interpersonal and problem solving skills.
  • Demonstrated ability to work well under pressure and handle frustrated clients.
  • Must be able to multitask in order to reprioritize tasks quickly and deal with constant interruptions while maintaining a high level of professionalism.
  • Experience using an IT Service Management tracking system an asset.
  • Customer service or Service Desk certification training an asset.
  • Knowledge of ITIL Foundations or equivalent experience an asset.
Apply for the Systems Support Specialist position online or email your resume and cover letter to careers@microserve.ca.


iOS Software Developer, Vancouver

Position Overview

Microserve's client requires a Lead iOS Software Developer to join its team in Vancouver. This is a full-time position (40 hours per week).

Responsibilities

  • A hands-on technical team lead who is able to help mentor and develop more junior members of the iOS team.
  • A person who craves tackling hard problems and is passionate about building beautiful and functional software.
  • Someone who thrives in a complex and rapidly changing technology environment.
  • A pragmatic who is able to evaluate choices from various perspectives.
  • Highly aware of current trends, with a finger on the pulse of the Apple ecosystem.

Requirements

  • A hands-on technical team lead who is able to help mentor and develop more junior members of the iOS team.
  • A person who craves tackling hard problems and is passionate about building beautiful and functional software.
  • Someone who thrives in a complex and rapidly changing technology environment.
  • A pragmatic who is able to evaluate choices from various perspectives.
  • Highly aware of current trends, with a finger on the pulse of the Apple ecosystem.
  • B.S. or M.S. Computer Science or related field.
  • A history of open source contributions.
Please note: Our client requires a criminal record check and driver’s abstract.

Apply for the iOS Software Developer position online or email your resume and cover letter to careers@microserve.ca.



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