Man

Calling All IT Guys!

Calling All IT Guys!

Adding
Managed Services Doesn’t Mean You Lose Your Job

Listen we get it, for a while there IT
outsourcing was a dirty word.

Aside from the fact that the quality of
service could be iffy at best, outsourcing usually meant that existing IT staff
was suddenly out on its ear. Outsourcing was all about cutting costs and trying
to get by on the bare minimum—never an employee-friendly attitude. As time went
on and companies realized that going cheap was hurting them more than helping,
outsourcing became less popular. But even a few years spent living under the
threat of that kind of unceremonious farewell would be enough to make anyone a
little nervous when people started using that word again.

Today
outsourcing doesn’t mean replacing

A business providing managed IT services
today can function as a company’s
entire IT department—but it doesn’t have
to
. Often the remote IT team takes on a supporting role within an existing IT
department, allowing internal IT to focus their attention on the really
important issues, rather than the daily grind. Internal IT is essential to supporting and maintaining
a company’s mission-critical, custom applications. An external vendor could take that on, but it’s not a good
use of anyone’s time.

Today’s attitude towards IT is different. It’s
not just a matter of keeping computers and servers up and running—because
technology is so essential to business, today IT is all about strategy, vision,
shaping the future of a business by putting the right IT infrastructure in
place now with an eye to the future.

But when do you find the time to plan a
strategic technology roadmap, much less a full assessment of where you are
today?

You’re expected to lead your company into
the future with your expert insight…but not right now, because you’re needed to
set up the new printer…and also, to reset some passwords…and there’s also a
virus you need to remove from someone’s laptop…and oh, by the way, when was the
last time you updated your training?

How
Managed Services Helps Internal IT

Bringing in a Managed IT Services provider
means you’re now free to focus on the big picture. While we handle the routine
tasks that consumed all your time before, you can spend your time looking for
new ways that IT can make your company more efficient, or more productive, or
save your company money. You can develop a strategy to prepare for whatever the
future holds – or a strategy to go out and create your own future. Here’s how
we can support you:

1. Proactive
Systems Management

There are a million things that need to be
done behind the scenes for your company to be able to function at all. Network
security, software updates, email, backup… the list is endless. And when it’s
just you or your team trying to do it all, you can’t help but become reactive
rather than proactive, focusing on putting out fires rather than preventing
them in the first place.

With
Managed Services from Microserve
, you have a team dedicated to putting
systems in place to prevent as many problems as possible, and solving any that
do arise, quickly. Let us deal with systems management, so your day isn’t
frittered away running from emergency to emergency anymore.

2. Helpdesk
Support

Every single IT issue at your company, no
matter how tiny, is your responsibility. Even if it was caused by employee
ignorance or device malfunction or any number of other reasons beyond your
control. There’s no way to prevent, or even reduce, the barrage of issues that come
your way, and that have to be dealt with quickly so that productivity doesn’t
suffer.

With Microserve on your side, those pesky
issues become somebody else’s problem—ours. We’ll spend the time dealing with
fixes and questions so you don’t have to, and get them taken care of quickly,
so your company’s employees can get back to work ASAP.

3.
Broad Expertise

Each IT expert, no matter how well-rounded,
has a specialty. Maybe you’re really a security guy—or maybe you’re an email
gal. Regardless of where your particular area of expertise lies, everyone can
use a little boost in areas they’re not as well-versed in—especially when
putting together an overarching IT strategy.

That’s where we come in. With over 250 IT
specialists on staff, we’re ready, willing, and able to help you strategize and
plan in every single area of IT. We work with
you
to get to know your company’s needs, and then help you come up with the
right approach to take for each facet of your department. We can be your
partners every step of the way.

So even if the word outsourcing still makes you twitch, you can rest assured that
Microserve’s Managed Services won’t mean the end for you or your team. On the
contrary, we’re here to support you in any way we can, to make your life
easier, and to make you look even better than you already do to the powers that
be in your organization. Contact
us today to find out what we can do for you!

Photo from Flickr by Mary Ann Clarke SCott.

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