Configuration Technician Team Lead

  • Location: Saanichton, British Columbia
  • Type: Permanent
  • Job #4159

Configuration Technician Team Lead
Location: Victoria, BC
Opportunity at Microserve

 

Position Summary: 

Microserve is looking for a Configuration Team Lead to join our team in Victoria! The Configuration Team Lead is responsible for leading the Configuration team at the Tech Centre. They will work with their team on configuring new computers for clients, imaging large volumes of PCs and printers in a team environment. The Configuration Team Lead will also be the main source of training and support for their team and responsible for their performance reviews, leaves (using ADP) and development.  

 

Responsibilities

  • Provide training & support to Configuration Technicians in the team as needed  

  • Perform software installation and configuration, printer/peripheral configuration and imaging workstation for new deployments

  • Support other departments in the Tech Centre as necessary, depending on workload 

  • Work proactively to ensure that service delivery is aligned to the client needs, handle client escalations and work on improving client experience 

  • Perform administrative tasks including performance reviews and leave management in ADP 

  • Ensure their team is motivated and meets assigned targets, distributing the daily tasks to the team  

  • Ensure all service levels are met as per the client requirements and shipping deadlines 

  • Work on process improvement and innovation with focus on improving efficiency, utilization, productivity, revenue and customer satisfaction 

  • Handle the NTT and SMB (ICBC, COB, Douglas College, BCIT etc) projects with no escalations and perfect quality (trying to achieve Six Sigma standards). 

 
Qualifications and Education Requirements

  • 3+ years of experience in an enterprise/business IT environment
  • Knowledge of desktop hardware, preferably from an enterprise or business environment

  • Knowledge of software installation and troubleshooting in a Windows environment

  • Experience in PC assembly or repair

  • Adept at leading team activities, Kaizen meetings and quality audit processes 

  • Adept in change management and implementing changes in the Config team. 

  • CompTIA A+ Certification (or similar) considered an asset

  • Vendor-specific hardware certification desired 

 

Position specific requirements

  • Must be able to lift 50+ lbs.

  • Must be able to pass a criminal record check (CPIC)

 

Corporate responsibility

Employee will understand, meet and live our core values

Will Sweep Floors, Openness, Flexibility, Not Stuffy, Customer Driven
 

About Us:   

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 450 team members, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients. 

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