Solutions Architect
Location: Remote Opportunity (Canada Wide)
Opportunity at Microserve

Position Purpose and Summary

Microserve is looking for a technical Solutions Architect who would be responsible for the strategic business conversations with our small to mid-market managed services clients that enables them to grow and/or optimize their business through reducing technology friction and enabling productive staff while reducing risk. This role can be performed remotely within Western Canada (but ideally based in Vancouver) and report into our Vice President of Professional Services.  

Microserve’ s goal is to create a Digital Workplace built around Microsoft 365 that enables our managed services clients to achieve their desired outcomes while at the same time, provide a secure employee experience with easy-to-use technology, and engaging deployments that focus on driving end user adoption through successful change management. We need a technical solutions architect that can translate IT to business on our team to help us achieve this goal.   

In this role, the Solutions Architect performs hands-on technical assessment, creates technology roadmaps, creates, and updates IT budgets, presents business cases for technology solutions and projects, and then guides clients through technology changes. The solutions architect is a future thinking technology leader that takes a broad view of the client and focuses on business and IT alignment that makes sense based on client size and technology dependence. At the same time, the Solutions Architect is an escalation point for the NOC team for complex technical issues and taking ownership of problem management; hands on keyboard when necessary. 

 

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About Us

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in, Victoria, Edmonton, Calgary, and Halifax, we employ over 500 team members, and are one of the largest technology solutions providers, recognized for our ability to deliver and innovate to meet the changing needs of our clients. 

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