- Post Secondary Diploma or Degree in Computer Science or related discipline.
- 3 years in a role supporting enterprise software such as Enterprise Resource Planning, Student Information System, Learning Management Software, Service Management Software.
- Technical troubleshooting and problem solving
- User Administration
- Workflow creation and maintenance
- Electronic form creation and maintenance
- Fluent in Transact SQL: Creation of objects such as stored procedures, views, functions
- Report creation using SQL Server Reporting Services or similar reporting software
- ITIL adherence
- Creation of documentation and knowledge articles
- Excellent written and verbal communication skills
- Ability to work in a team environment