Discovery
We begin by getting to know our new client. Every client has different needs, different goals and different ideas of the role IT will play in their success, as well as what they will need from an IT partner. We don’t like to make assumptions. We’d rather earn your trust by understanding your vision and team right from the beginning.
Assessment
Once we have an idea of who you are and what you’re seeking to achieve, we’ll take an in-depth look at your current IT environment. We want to identify what is working and what can be optimized to better position you to achieve your objectives—based on how you and your team use or hope to use technology in the future.
Consultation
After assessing your current tech solutions and processes, we’ll prepare and present our recommendations. This step is highly collaborative. Our goal is to have a conversation. We won’t just tell you what to do. We’ll talk to you about what we suggest and invite you into the discussion so we can decide together how to move forward.
Implementation
When all parties are agreed on the path forward, we’ll tackle the intricate work of implementation. For us, implementation of new solutions and services is a success when it has a positive impact on your day-to-day operations and delivers the business the benefits you’re looking for. We want to see a smooth transition to any new IT service solution, and deliver clear value in helping you achieve your objectives.
Ongoing Management & Support
The job doesn’t stop when your new solutions are in place. Even after implementation, you’ll need ongoing management and support, and we’ll be right here providing both. If problems arise, we’ll sort them out quickly, continuing to cultivate the partnership for long-term success.
