What is Modern Device Management?

As the world transitions into a user-first mobile world, security and productivity need to remain at the forefront of thought. Companies can no longer hide behind their corporate network for security because remote work is on the rise. Working off network comes with a plethora of security and collaboration issues and considerations. That is where Microsoft’s Modern Device Management comes in.

Modern Device Management refers to the use of cloud-based applications to manage legacy and modern applications and devices to enable users to be secure and productive from anywhere.

Leveraging these applications allows users to communicate effectively, even while working remotely. At the same time, Modern Device Management encompasses security tools that will protect your devices and corporate data.


The simple truth is that the “traditional” device management framework no longer applies to most businesses. If you want to stay relevant, secure, and in business, you need to transition to a modern way to manage your devices.

With devices travelling off network, remote device management becomes very important. In the traditional device management model, IT teams needed to physically touch each device to configure the device, provision it, update applications, etc. This applies to all laptop, desktops, and mobile devices.

With Modern Device Management, IT Managers can automatically provision devices from the cloud, thus eliminating the need to physically handle devices. With these cloud-based applications, all configuration and retiring can be done remotely.


Microsoft Endpoint Manager is one of the cloud-based applications used with Modern Device Management. It unifies the cloud management journey in a single endpoint management solution using Configuration Manager and Intune. With today’s modern environment, all corporate devices can benefit from MS Endpoint Manager, including desktops, laptops, and mobile devices.

Organizations that leverage Configuration Manager can start gaining cloud benefits immediately after connecting the Configuration Manager site to the cloud. Following that, Intune is introduced to the device and co-management of Intune and Configuration Manager begins. Using Configuration Manager and Intune with MS Endpoint Manager gives organizations access to endpoint analytics and the ability to perform remote actions.

Endpoint analytics helps organizations to better understand their environment. It provides valuable insights to help analyze a device’s startup performance. Endpoint Manager recommends software based on those analytics to provide the best user experience.

Additionally, Endpoint Manager proactively fixes common support issues with remediation scripting. This means you can remediate issues quickly, which can reduce your number of support tickets.


A “traditional” IT team spends a significant amount of time provisioning, configuring, and deploying operating system images and applications to new devices. In the “modern” era, that time is a drain on resources. Modern Device Management includes the use of the cloud-based application, Microsoft Autopilot.

With Microsoft Autopilot, the end-user simply needs to verify their credentials and connect to a network. Beyond that, the provisioning and set up is automated. The IT Manager spends less time on imaging and can reallocate his time elsewhere.

MS Autopilot automatically installs the latest OEM-optimized version of Windows 10. It takes the customized version of your Windows 10 environment, so you don’t have to maintain custom images for every device. When a device comes to its end-of-life stage, Windows Autopilot Reset quickly resets the device into a business-ready state.

Windows Autopilot quickly brings any device into a business-ready state by auto-enrolling devices at reset into MDM services, such as Microsoft Intune. Your organization can create and auto-assign configuration groups to devices based on the devices’ profile.

The expert team at Microserve, a leading Canadian IT Solutions Provider and Microsoft Partner, helps organizations create a customized Modern Device Management strategy that can include MS Endpoint Manager and MS Autopilot. Microserve works with organizations to create and execute on the strategy, but they also train your staff to use the applications. Contact us to talk to an expert today.


The Microsoft Endpoint Manager is a unified console to manage cloud-based devices with Microsoft Intune and devices connected to on-premise servers with Microsoft Configuration Manager. Through this platform, you can address one of the largest concerns with the Modern Workplace, remote devices. Intune is in part mobile device management platform to control all features and settings for your Android, iOS, MacOS, and Win10 devices. When combined with the capabilities of Azure AD, you can introduce conditional access to applications as well.

The Microsoft Modern Management solution addresses all your Modern Workplace security concerns like off-network devices, managing mobile devices, identity and access management, private workshops and more. Contact the security experts at Microserve to set up your Modern Workplace.

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