Managed Service Providers vs. Internal IT Teams: Which One to Choose?

By Microserve
group of coworkers smiling

Making the right choice between a Managed Service Provider (MSP) and an internal IT team is crucial for the success of your business. This article will compare the benefits and drawbacks of each option, helping you decide which one best suits your organization’s needs.

The Case for Managed Service Providers


MSPs often provide cost-effective solutions compared to maintaining an internal IT team. Outsourcing your IT services can result in considerable cost savings, as highlighted in our blog, where businesses can save up to 40% on IT costs. With predictable monthly expenses, budgeting for IT services becomes more manageable.

Comprehensive Service Offerings

MSPs offer a wide range of services and solutions to cater to diverse business needs, including IT security, cloud services, data center management, and modern workplace solutions. This comprehensive suite of services ensures that all aspects of your IT infrastructure are covered.

Access to a Team of IT Experts

MSPs employ a team of skilled IT professionals with diverse expertise in various technologies and industry best practices. This ensures that your organization has access to the latest technology trends and can leverage the best solutions for your specific needs.

Scalability and Flexibility

As your business grows, MSPs can scale their services to meet your evolving needs, providing flexibility and efficiency. This adaptability allows your organization to stay competitive and grow without having to worry about IT constraints.

The Case for Internal IT Teams

In-depth Business Knowledge

An internal IT team can develop a deep understanding of your organization’s unique needs and goals, allowing them to provide customized solutions tailored to your specific requirements.

Direct Control and Accountability

With an internal IT team, your organization retains direct control over its IT infrastructure and decision-making processes. This can lead to a greater sense of accountability and ownership within the organization.

Faster Response Times

In-house IT teams can respond quickly to issues and requests, minimizing downtime and disruptions. This can be beneficial for organizations that require rapid response times to maintain productivity and efficiency.

How to Choose the Right Option for Your Business

When deciding between an MSP and an internal IT team, consider the following factors:

  1. Budget: If cost savings are a priority, outsourcing your IT services to an MSP may be the most cost-effective option.

  2. Scope of services: If your organization requires a wide range of IT services, an MSP can offer a comprehensive suite of solutions, while an internal IT team may struggle to cover all areas of expertise.

  3. Size and complexity: Larger organizations with complex IT infrastructures may benefit from an internal IT team that has in-depth knowledge of their specific needs. For small to medium-sized businesses, an MSP can provide the necessary expertise and scalability.

  4. Industry-specific requirements: Some industries have unique IT requirements and regulatory compliance standards. In such cases, partnering with an MSP with experience in your industry can be beneficial.

  5. Access to talent: Finding and retaining skilled IT professionals can be challenging. Partnering with an MSP gives you access to a team of experts, while an IT recruitment agency can help you build a strong internal IT team.

  6. Collaboration and communication: A modern workplace requires seamless collaboration and communication tools. Consider whether an MSP or an internal IT team is better equipped to implement and maintain these tools for your organization.

  7. Backup and disaster recovery: Ensuring business continuity is vital. Assess whether an MSP with experience in backup and disaster recovery or your internal IT team can provide the necessary safeguards and recovery plans.

  8. End-user computing: Managing and supporting end-user computing can be time-consuming. Determine whether an MSP or an internal IT team can better handle device management, application deployment, and user support.

  9. IT procurement: Efficient IT procurement is essential for keeping your organization’s technology up-to-date. Evaluate whether an MSP or your internal IT team can better manage the procurement process and negotiate the best deals for hardware and software.

  10. Audio-visual solutions: For businesses that rely heavily on presentations and meetings, having the right audio-visual solutions is essential. Assess whether an MSP or your internal IT team is better suited to handle the installation, maintenance, and support of these systems.

  11. Education and training: If your organization requires specialized training or certification for your IT staff, consider the costs and benefits of partnering with an MSP that offers Microsoft education services or training your internal team.

  12. Remote work capabilities: As remote work becomes increasingly popular, your organization may need to implement modern device management and secure file storage solutions. Consider whether an MSP or your internal IT team is better equipped to handle these challenges.

In conclusion, the decision between partnering with a Managed Service Provider and building an internal IT team depends on your organization’s unique needs, budget, and strategic goals. By carefully evaluating the factors mentioned above, you can make an informed choice that will help your business stay competitive, efficient, and secure.

For more information on the benefits of managed IT services, check out our comprehensive guide, explore how MSPs can help your business save money, and learn about the 10 benefits of managed IT services. If you want to learn more about how MSPs can transform small businesses, don’t miss our article on Managed Service Providers: A Game Changer for Small Businesses.

You might also like